Several years ago, I saw an article on collectSPACE about a company that was making messenger bags that incorporated a piece of a parachute that had been used to land a Soyuz space capsule. The company was everQuest design and they were located in Montreal. The bags looked very sharp and weren’t too expensive, so I ordered one right away.
It took a couple of weeks to get my bag, mostly because they were absolutely swamped by questions and orders because of the publicity. When they shipped it, I got a very nice email that included a tracking number and all.
The bag was very cool. As an added bonus, I discovered it was big enough to carry my copy of “The Home Planet”, so now it wouldn’t get (even more) beat up when I took it to get autographs. As everQuest suggested, I also used it every day as my briefcase. It’s quite durable.
After a couple of months of use, I began to notice that a piece of Velcro in a back pocket was beginning to separate from the bag. A closer look revealed that the stitching had actually missed that edge of the Velcro during the construction of the bag and it was now beginning to unravel. I sent an email off to everQuest and asked about it. Their response was quick. They said my bag was unconditionally guaranteed against all defects/normal wear and tear, and all I had to do was send it back and they would fix or replace it. So, I sent it back.
Sending the bag back to everQuest was interesting all by itself. Since they’re located in Canada, you can’t just send it to them; you have to fill out customs forms and all that happy stuff. The Post Office knew exactly what to do, however, and in just a few minutes it was on it’s way. I promptly forgot about it.
A few weeks later I got a very apologetic message from everQuest. They had just received the bag because it had been held up in customs. I’m sure it was because I had forgotten to mark some checkbox or other on the customs form. Anyway, they had taken a look at the bag and decided to offer me a replacement. I could have had the old bag back, but it would have taken a while and they could ship a new bag immediately. They made sure I knew it was a slightly different bag and the parachute piece was from a different mission, which was fine with me.
The new bag showed up just a few days later. I think I actually like it better than the old bag. The important thing, though, is it still fits my “Home Planet”.
I have to say I’m very happy with both the product and the service provide by everQuest. I’d recommend them to anyone.
Posted by Andy
Posted by Andy
Posted by Andy 